Bodleeds ( Bathrooms of Distinction) Terms and Conditions {Plain English Version}
Please read these terms and conditions carefully before ordering any products from our online bathrooms website (www.bodleeds.co.uk).
You should understand that by ordering any of our products, you agree to be bound by these simple terms and conditions.

Bathrooms of Distinction {bodleeds} reserves the right, at any time, to modify, alter, or update these terms of use, and you agree to be bound by such modifications, alterations, or updates on subsequent visits.


1.CONDITIONS
1.1 In these terms and conditions:
'goods' means the goods (including any instalment of the goods or any parts for them) which the Supplier is to supply in accordance with these terms and conditions
'Supplier' means Bathrooms of Distinction, Units 2 & 3 Union Works, Bridge Street Morley, Leeds LS27 0ER 'Website' means www.bodleeds.co.uk

2. ORDERING OF GOODS
2.1  On completion of placing your order online, you will receive an email acknowledgement (to the email address provided when placing the order). Please note that this does not mean that your order has been accepted by us. The contract between us is formed when the goods are dispatched. We (Bathrooms of Distinction) reserve the right, at any time prior to acceptance, to refuse any order or any part of an order.
2.2 If goods are ordered over a weekend, Bank Holiday or after 2.00pm the order date is taken as the next working day.
2.3 If any goods are priced in error, Bathrooms of Distinction will not be bound to honour incorrect prices.
2.4 Goods may be shown as 'in stock' on the web site. Due to the way we sell our products there will be times when the stock figure is incorrect and the goods are not in stock. We will email you to advise you if this if  is the case giving you the option to wait or to cancel the product and receive a refund.

3. RETURNS /  CANCELLATION  POLICY
3.1 To cancel your order please call 0131 218 9830 within 14 days of receiving your order.
3.2 Once we have been notified of your wish to cancel please ensure products arrive back with us with 14 days.
3.3 Bespoke Special Order items, such as Whirlpool baths, fitted bathroom furniture etc may not be cancelled after ordering.
3.4 Refunds will be issued within 5-7 days of receiving the returned goods..

4. DELIVERY OF GOODS
4.1 
4.2 For goods which are shipped on a pallet or van, the goods will be delivered as close as possible to your front door. The delivery drivers are not insured to take their vehicles off the public highway across fields etc. If your property is unreachable for any reason delivery will be made as near to your property as possible. Email and tell us of any delivery issues.. makes like easier all round.
4.3 The refusal of a delivery due to examples in 3.2 and 4.2, will lead to the actual delivery costs and collection fees being charged.
4.4 The delivery may be made by a single driver, so please ensure at least one able bodied person is available to assist the driver with the carrying.
4.5 The driver is NOT insured to take the goods inside your property. So therefore if the goods ordered are of a heavy or bulky nature, it is strongly recommended that at least two able bodied persons are available to get the goods inside the property. Plan Ahead..
4.6 Delivery dates (inc. Next Day deliveries) are approximate and no liability whatsoever is accepted by us in respect of late deliveries. Please do not arrange fitting of the items until they have been delivered and checked for discrepancies or damages. Delivery vehicles sometimes get stuck in traffic, breakdown, get delayed, crash, etc

5. DAMAGES & SHORTAGES 

5.1 Small items that arrive by courier { Parcel force etc}, you agree to open all boxes, thoroughly check the goods for damage and notify us by calling 0131 218 9830. If the packaging of the item appears damaged on delivery, please write ‘damaged’ on the delivery note if possible and check the items.
5.2 For items which are dispatched using a pallet or carrier service you agree to check the goods as soon as possible. If you identify any damage whilst checking please notify us by calling 0131 218 9830.
5.3 If you appoint someone else to receive and sign for the goods on your behalf, Make sure that they have a swift look and if a leg is hanging off for instance which will be quite obvious I should imagine.. follow rule 5.3 above.. Easy..
5.4 If a bespoke item arrives damaged, a replacement will be dispatched once manufactured.

7. RETURNS POLICY - Faulty Goods

This applies to goods which develop a fault after installation and not transit damage (please see section 5, for damaged goods in transit).
7.1 All goods supplied by Bathrooms of Distinction come with a 12 month or longer  manufacturer’s guarantee. When products are stated as having longer guarantees, these guarantees are covered by the manufacturer and not Bathrooms of Distinction.
7.2 Any faulty returns which are found to carry no fault upon testing by the manufacturer will be refunded minus any reasonable costs for testing or we can return the goods to you,
7.3 In most cases the manufacturers offer a service/breakdown engineer service who will visit your property to repair or replace the faulty item. If the fault is not causing any damage, please do not remove the installed item as this could void your guarantee. We find that it is quicker if you contact the manufacturer directly, to arrange a call from an engineer in the case of a product developing a fault. But feel free to call us and we will do it for you.

8. COLLECTION OF GOODS
8.1 All goods can be collected from our warehouse, for directions please click here Allow 2 Days Before Collection 
8.2 Please await email confirmation (or phone customer services) of pick-up time & date before visiting
8.3 Please ensure that you thoroughly check all goods you have collected, as Bathrooms of Distinction cannot consider any claims for damage or shortages after the items have left our premises.


9. WARRANTY
9.1 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the supplier, failure to follow the suppliers instructions, misuse, or any alteration or repair carried out without the suppliers approval.

10. WRITTEN COMMUNICATIONS
10.1 By law we have to provide written information to you regarding your rights as a consumer. When using our site, you are accepting that we can send this information electronically to you (on the email you supplied when placing your order) and accept that these contracts and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing, or that you have read the terms and conditions on the web site.

11. EXTERNAL SITES
11.1 Bathrooms of Distinction (BODleeds) is not responsible for the availability of, or content located on or through any external site linked to www.bodleeds.co.uk, nor for any transactions between you and such sites.

12. Price Matching: 
When requested we will ask you for a link to the web site or a copy of an official quotation on headed paper detailing all the prices you have been quoted. We will price match only on identical products and not something that looks like something else. There are quality and originality issues that have to be considered. We will check the suppliers retail prices to make sure they are up to date and also check to see if any delivery charges have to be applied for you to complete your order elsewhere. If they do apply we will charge you the same delivery charges as you have been quoted.  We offer a fine service via our web site and shop and treat all customers with a personal attitude. As if it was ourselves buying it. We like to offer a service and sometimes we cost a little extra. What you do not see are the lengths we go to to make sure your order is completed and delivered on time without any problems. If you do have a problem we get on with it and sort it. We do not pass it from pillar to post and dilly dally we get it done.

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