Products returned within the 14 day cooling-off period. Subject to return of the products to us in a satisfactory condition we will process your refund within 7 working days. In all cases the products must be returned in the original packaging, within a saleable condition and within 14 days of notifying us. In this case, we will refund the price of the products in full including the delivery but you will be responsible for the cost of returning any products to us.
Orders cancelled after dispatch, which are still in transit, will result in a full refund of the product less our costs incurred returning the order back to our distribution centre.
For defective products. We will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. Once a refund has been confirmed we will issue the refund within 7 working days.
Products damaged in transit. Please check all deliveries and notify the driver of damages. Please ensure the consignment is signed for as damaged, take pictures and notify us via email: email@example.com or alternatively call us on 0113 218 9830.
Exceptions. Made to order items, such as whirlpool baths aren't eligible for return. Additionally for hygiene reasons, toilet seats with the wrapper removed are not eligible for a return.
Please notify us within 14 days of receiving your goods. To do this please fill in the form below.