Products returned within the 14 day cooling-off period
Subject to return of the products to us in a satisfactory condition we will process your refund within 14 working days. In all cases the products must be returned in their original and unmarked packaging, in a saleable condition, unmarked or damaged and within 14 days of notifying us. If a multipack has been purchased all items from the pack need to be returned. In this case, we will refund the price of the products in full including the delivery but you will be responsible for the cost of returning any products to us. We recommend using a recorded parcel service for any parcels.
In exceptional circumstances and at our discretion we may accept a return out with our 14 day cooling-off period. This will incur a restocking fee specified by the supplier.
Orders cancelled after dispatch, which are still in transit, will result in a full refund of the product less our costs incurred returning the order back to our distribution centre.
Our returns address is :
Conway Retail Limited T/A
Bathrooms of Distinction,
Unit 2a, Union Works,
For defective products
We will examine the return and will notify you of an outcome via e-mail within a reasonable period of time. We may need to investigate with suppliers and couriers, please allow up to 5 working days a refund has been confirmed we will issue the refund within 14 working days.
Products damaged in transit
Please check all deliveries and notify the driver of damages. Please ensure the consignment is signed for as damaged, take pictures and notify us via email: email@example.com or alternatively call us on 0330 058 0978.
Made to order items, such as Roman and some of our wall panels are not eligible for return. Please do not hesitate to contact us to clarify any products and their returns policy. Additionally for hygiene reasons, toilet seats with the wrapper removed are not eligible for a return.
Please notify us within 14 days of receiving your goods. To do this please fill in the form below.