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Covid-19 (Coronavirus) Announcement

 


During these unprecedented global events we would like to reiterate that the health of our colleagues and customers has been and will continue to be our biggest priority. Below is a list of announcements on our current service levels.

 

Website Operations. Our website remains fully operational and available to receive orders. We are experiencing an increased volume of enquires by email and telephone. We will always endeavour to respond to your enquiry as soon as possible.

 

Product Availability. Please check stock levels with us prior to placing your order as some items may be very limited in their availability or out of stock.


The availability of products additionally has been made affected due to shipping issues experienced globally. These issues have left several thousand shipping containers queueing to arrive into the UK, as the vast majority of products and components for UK made goods are imported many products are delayed.
 

Live Chat. Our Live Chat is available Monday - Friday from 09:00 - 17:00.

 

Phone Lines. Until further notice our phone lines will no longer be available on Saturdays or Sundays. Phone lines will remain open Monday - Friday 08:30 - 17:30. We are committed to keeping communication lines open. You may hear household background noises from our Customer Service colleagues as we work remotely, however we will endeavour to help you as much as possible at this difficult and uncertain time. 

 

Internal Deliveries. If you have been advised of an internal delivery method rather than by one of our suppliers or couriers, our team will enforce a contact free delivery. A contact free delivery will also mean you will not have to sign anything, but our driver will take photos of the delivery. Where possible we will always assist you. This may mean we must leave some products in a nominated safe space. If you have any questions or concerns, please do not hesitate to get in touch.   

 

Showroom. Our showroom is currently closed due to our extensive refit. We are still able to arrange a contact free collection from our Warehouse. We will arrange a suitable time and date with you for all collections.  


We will continue to review all government advice and respond accordingly. 


Last updated 12/04/2021.