Covid-19 (Coronavirus) Announcement
During these unprecedented global events we would like to reiterate that the health of our colleagues and customers has been and will continue to be our biggest priority. Below is a list of announcements on our current service levels.
Website Operations. Our website remains fully operational and available to receive orders.
Product Availability. Please check with us prior to order as some items may be very limited in their availability or out of stock.
Live Chat. Our Live Chat is available daily from 08:00 - 20:00.
Phone Lines. Until further notice our phone lines will no longer be available on Saturdays. Phone lines will remain open Monday - Friday 09:30 - 17:00. We are committed to keeping communication lines open. You may hear household background noises from our Customer Service colleagues as we work remotely, however we will endeavour to help you as much as possible at this difficult and uncertain time.
Internal Deliveries. If you have been advised of an internal delivery method rather than by one of our suppliers, our team will enforce a contact free delivery. Where possible we will assist you however we cannot guarantee we can take this into your home at this time. This may mean we must leave some products in a nominated safe space. If you have any questions or concerns, please do not hesitate to get in touch.
Showroom. Although our refit is nearing completion we have taken the decision to delay the reopening. Considering government advice, although we may fall into the bracket of 'Hardware' we feel this is contentious and that it is in the best interest of the nation we remain closed until advice has changed.
We will continue to review all government advice and respond accordingly.