Returns Policy: Unwanted items only

We operate a reasonable time returns policy. We allow 14 days from when you have received the item to decide if you want it or you do not - this is more than enough time to decide these matters. It also allows us some chance of returning the goods to our suppliers so we do not lose out either. 

All goods which you decide that you do not want and are not damaged, used, abused, messed with, unpacked and repacked in a haphazard un-caring manner will be upon their return (at your cost*) to us be refunded in full, in the manner in which you paid. We can take up to 30 days to do this so apologies for that in advance. 

If the items are returned to us in any other condition than as they arrived with you then we can reduce the amount refunded to cover the costs and loss of re-sale value.

We like to be fair, honest and reasonable - all we ask is for you to be are fair, honest and reasonable back to us. Simple and straightforward.

For hygiene reasons we cannot take back any toilet seats that have had any of the wrapping removed. Spares for showers / taps that have been paid for cannot be returned.

* If the item is large we can arrange collection but this will be more than the delivery charge. You can return the item yourself by arranging your own carriers.